In October 2012, Telefónica agreed to sell Atento to Bain Capital for $1.3bn. In 2000, Atento was launched in Spain, when Telefónica grouped its call center business in Spain and other Latin American countries into a subsidiary business unit. Atento has 93 contact centers in 13 countries: Argentina, Brazil, Chile, Colombia, El Salvador, Guatemala, Mexico, Morocco, Panama, Peru, Puerto Rico, Spain, United States and Uruguay. The company trades under the symbol ATTO on the New York Stock Exchange (NYSE) and operates through three segments: EMEA, Americas and Brazil. Atento's clients are mostly multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. Atento has over 400 clients to whom it offers CRM/BPO services through multiple channels. Īs of 2016, Atento had developed 100 "customer relationship centers" across 14 countries. Atento's CEO Carlos López-Abadía, formerly of DXC Technology, was appointed in 2019, replacing Alejandro Reynal. The Company tops the Latin American market with 17.3% market share at the regional level according to Frost & Sullivan.
Atento was the largest provider in Latin America, and among the top five providers globally, based on revenues in 2015.
Atento is a global provider of customer relationship management (CRM) and business-process outsourcing (BPO) services, including customer care, sales, collections, back office and technical support.
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