A personalized reference to an anecdote on their order would be a nice touch and is likely to encourage prompt payment. There is no legal obligation for the customer to pay you at this point, so you should focus on fostering a positive relationship with the client instead. This letter is meant as a notification of an upcoming payment due date. Thank you in advance for taking care of this.Īny point before the invoice due date. Our customer service reps are always happy to help! If you can’t locate the invoice or have noticed an error, please don’t hesitate to contact us at. We would appreciate it if you could look into this matter to ensure payment is received promptly. You should have received this invoice by email on January 15, 2023. This letter is a friendly reminder of the upcoming due date for your payment specifically, your order of, which is due on January 15, 2023. Here at, we value our customers, and your business is no exception. We hope you’re happy with the provided recently. In the examples below, we demonstrate the appropriate language and tone for each stage. Both approaches are useful during the process, but it’s important to know when to use each one. Later in the process, you might consider being formal in your approach, adopting a more neutral tone.
Your language may then be adjusted to drive the best possible outcome.Īt the earlier stages in the process, a more conversational tone can help to drive action. It’s helpful to have several email templates to request payment from customers before, on, and after the invoice due date. You’ll benefit from having a standardized process for chasing overdue payments. Image sourced from .uk Establishing a Standard Set of Reminder Letters Then, your customers will feel respected, making overdue payment conversion much more likely.
Always be polite, provide the necessary resources, and offer a line of direct communication. You must choose your language carefully in all instances of business-to-customer communication.Īlways give your customers the benefit of the doubt, as you don’t know what factors could be holding up payment on their end. No matter the industry, one thing is clear: customers demand respect. How Your Language Affects Payment Conversion
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